Contact & support
We’re a small team. The fastest way to reach us is email — we read every message and aim to respond within 1 business day (Mon–Fri, IST), and within 3 business days for billing or refund reviews.
Say hi
hello@traneos.comFor anything that doesn’t fit a category below. For account-specific issues, write from the email registered on your Traneos account — it helps us verify your identity and answer faster.
Product support
Bug reports, account questions, how-to help, or anything that isn't working as expected.
Billing & refunds
Subscription changes, invoices, failed payments, or duplicate charges.
Privacy & data requests
Access, correction, or deletion of your personal data, or any privacy concern.
Partnerships & press
Integrations, partnerships, or media questions.
Before you write
What to include in a support email
To help us help you, please include as much of the following as you can:
- the email address registered on your Traneos account;
- the page or feature where the issue happened (e.g. Settings → Billing, Schedule calendar);
- what you expected to happen and what actually happened;
- any error message you saw, copied verbatim;
- for billing issues, the Razorpay payment ID, invoice number, or charge date and amount;
- screenshots are welcome — please redact anything sensitive about your clients before sharing.
Security disclosures
Found a security issue? Email security@traneos.com with details and steps to reproduce. Please give us a reasonable window to investigate and remediate before public disclosure. We appreciate responsible reports and will credit reporters who want to be named.